In the early days of the web many sites were created with the simple idea of establishing a presence on a new medium.  Other sites were created with the idea of generating new business or fulfilling some other business function, but little was known about how people used the web and what strategies would maximize the effectiveness of a web site.

Eventually, web sites began to give more focus to attracting visitors and getting these visitors to take action.  With a lack of detailed tracking, these marketing efforts were difficult to measure and adjust.  The booming market in search advertising helped fuel the creation of modern analytics software which gave web sites the ability to segment their audience and truly evaluate their marketing campaigns.  This not only gave advertisers a level of tracking unavailable in any other form of advertising, it also furthered the science of creating web sites by giving designers a better understanding of how to build sites for maximum effectiveness.

The future of the web will focus highly on action-oriented web sites which are tested and adjusted, over time, to maximize performance.  Software is already available that allows for sophisticated methods of testing different designs, layouts, and text, ultimately determining what makes a website more effective. 

We’re not at a stage where it is practical or cost effective for small businesses to conduct this level of testing and analysis, but clearly a lot has changed in how sites are created today based on what the past has taught us. By taking a fresh look at your old web site and defining a better strategy, determining the needs of your target market, and meeting those needs with strong calls to action, the finished product will be a site design which is better oriented toward achieving your goals.

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Existing patients are an extremely valuable group to market to and communicating with them effectively not only increases return visits, but also the likelihood that they will refer others in their network to your practice. Here are some different avenues you can explore to make the most of your existing client base.

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